Service Request

How can we help you?

Dear YUNEEC customer, 

despite accurate quality control, technical problems can not be avoided 100%. We take your request very seriously and want to help as quickly as possible. Your product and service satisfaction is our top priority. If there are any problems with your products, there are various ways you can contact us:

Ticket System

Please let us know your question via our ticket system.
After you've sent in a ticket, we'll inform you as soon as your case is processed. In addition, you'll receive a link to inform you about the current processing status of your service case at any time. 

Telephone

You can reach out to our technical support by telephone:
Working days (Monday - Friday) from 09:00 AM - 05:00 PM.

For UK: +44 208 4494321
For rest of Europe: +49 4191 932620

E-Mail

Please feel free to contact us by e-mail:

For UK: info@yuneec.uk
For rest of Europe: eucs@yuneec.com 

After receipt of your e-mail we will try to answer you as soon as possible.

RMA Procedure

If your product is required, please use our RMA form. You will soon receive an e-mail with your RMA number. We need this in order to be able to assign your service case quickly and to ensure fast processing.

Manuals & Downloads

Are you looking for manuals and / or software downloads? Take a look here