How can we help you?
Dear YUNEEC customer,
despite accurate quality control, technical problems can not be avoided 100%. We take your request very seriously and want to help as quickly as possible. Your product and service satisfaction is our top priority. If there are any problems with your products, there are various ways you can contact us:
You can reach out to our technical support by telephone:
For UK: +44 208 4494321
(Monday - Friday from 8AM - 4PM)
For rest of Europe: +49 4191 932620
(Monday - Friday from 1PM - 3PM)
Please feel free to contact us by e-mail:
For UK: firstname.lastname@example.org
For rest of Europe: email@example.com
After receipt of your e-mail we will try to answer you as soon as possible.
Find help about your problem in our ticket system.
If your search is unsuccessful, please let us know your question "Start a conversation".
After you've sent in a ticket, we'll inform you as soon as your case is processed. In addition, you'll receive a link to inform you about the current processing status of your service case at any time.
Manuals & Downloads
Are you looking for manuals and / or software downloads? Take a look here.
Should a return of your product be required, please use our RMA form. You will soon receive an e-mail with your RMA number. We need this in order to be able to assign your service case quickly and to ensure fast processing.
Repairs outside the warranty
Paid repairs are carried out by our certified partner, Minitec BTD Service GmbH. If you are certain that your case is a non-warranty repair, please use the form below: